How can one report a faulty LED street light?

When citizens or inspection personnel discover a malfunctioning LED street light (e.g., it is off, flickering, or dim), they can report the issue through the following channels:

Traditional method: Call the municipal street lighting management department and provide the street light’s identification number (found on a nameplate on the pole) or its location (street name and pole number).

Online/Digital methods: Many cities have developed "smart lighting" WeChat official accounts or mini-programs, allowing citizens to upload photos of the issue, with the system automatically determining the location.

QR codes: Some street light poles feature QR codes; scanning one will direct the user to a reporting page where they can specify the type of fault.

Internal management systems: Inspection personnel use handheld devices to read information from the light pole via NFC or RFID, enabling them to report faults on-site. The report is then entered into a work-order system and assigned to a maintenance team. Once repairs are complete, the system provides an update on the outcome. For urgent issues—such as a fallen light pole or exposed electrical wiring—please call the emergency contact number.

To improve the efficiency of the reporting process, it is recommended that a contact number or QR code be displayed prominently on each light pole. Municipal street lighting authorities should commit to specific response times (e.g., arriving on-site for repairs within 24 hours). When reporting an issue, providing an accurate location and a clear description of the fault helps ensure a faster repair.